Terms and Conditions

General Policy

All orders and purchases are directly placed through the Lock'D In Ltd. App.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.
Lock'D In Ltd. do not store credit card details nor do we share customer details with any 3rd parties.

Delivery Policy

All times given for delivery are approximate, your order may be delivered sooner. During busy periods your order may take slightly longer to be delivered. Please bear this in mind when placing your order.

Refund Policy

We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so with 10 working days. You have the right to cancel an order up until food preparation is started. Depending on peak business times this could be as little as a few minutes. Orders can only be cancelled by telephone. Orders cancelled before food preparation is started will be reimbursed using the same method used for payment. Any order cancelled and food preparation has begun will be charged to the customer, and no refund will be given.

Age Policy

Only patrons over the age of 16 can place an order via the Lock'D In Ltd. app. Users must have the bill payers permission.